Kevin Miller is a honest example of someone who gives you the facts about a car and tells you about his own experience owning a Subaru as his main family vehicle. We did a test drive of a car and although I drove the first time I asked him to drive too and give me his impression of the feel of the car since he is a Subaru owner. His honest approach won me over. I just stopped in to start the search for a new used car...Kevin will be my "go to" as he helps me through this process of becoming a first time Subaru owner whether it is today or 6 months drom now.
Great service, sales and service personnel are frindly and great at their jobs.
Kris Parker in service always takes great care of me and my Forester. He always explains what they will be doing and what services it will need next. I won't take my Subaru anywhere else!
I had an issue with a tire pressure sensor that I thought would be a quick and easy fix, so I took my vehicle to an area garage. Long story short, the garage couldn't get the new sensor to sync up with the car's (2013 Subaru Legacy) and for warning light on the dash to go out. After two days and over 5 hours of patiently waiting for the garage to figure it out, I took the vehicle to Gateway Subaru. Using computers specifically made for Subaru vehicles, they synced up the new sensor and I drove out of there with the light out. Unfortunately soon after I left the light came back on. Since it was very late on a Friday afternoon, I made an appointment for the next Tuesday to get a genuine Subaru sensor installed and the one the garage inserted removed. Before I got to that Tuesday appointment the light went out. This is not uncommon for these sensors and the computer system to dance with each other as the communicate with each other and learn to play together without fighting. Shane, the service writer, was very nice and patient and suggested I drive the vehicle to see if the light came back on or not. It did. That same day as I was turning onto my street. Typical, right? I went back to Gateway the next day to once and for all have a genuine Subaru sensor installed. Just for laughs, the light decided to go out on my drive to Gateway, but did come back on just before I arrived. My wait was a relative short one. I was told that there was nothing wrong with the sensor, but that the garage had put 50 pounds of air pressure into each tire, even though the request was to put 35 pounds of pressure into each. It was the 50 pounds of pressure that was causing the tire pressure warning light on the dashboard to come on. Additionally, as they were putting the correct pressure into each tire, they discovered that three of the five lug nuts on the right front tire were gone (the tire with the new sensor was in the left rear). The last place that had removed all four tires from the vehicle was the other garage that removed them to balance the tires to see if they could remove a vibration I felt in the pedals of the vehicle when the car went 65 mph. Apparently they only hand installed the lug nuts and forgot to go back and use an impact wrench and torque wrench to tighten the nuts to factory specs. Over time, the nuts unscrewed and fell off the tire. I don't think I have to explain the possible implications if this condition wasn't discovered. For all my trips there, Gateway charged me a modest fee for the original syncing of the sensor and for three lug nuts. Their patience and understanding was invaluable.
I couldn't be happier about my experience with Steve Wergin and Gateway Subaru. We live three hours away and reached out to several dealerships online. From the very first email, Steve set Gateway apart from all the other dealerships by personally addressing all of our questions in a way that built our trust and filled us with confidence. Gateway didn't originally have the exact vehicle we were looking for in their inventory, but Steve effortlessly sourced the exact model we were seeking within one business day. Additionally, he worked directly with us every step of the way, walking us through the process and helping us prepare everything we'd need before our trip out to retrieve the car. When we pulled into the dealership, we were greeted by our brand new Forester, freshly washed, sitting right up front, next to the front door. And after completing the paperwork, Steve spent over an hour carefully familiarizing us with all the safety features and making sure the navigation and communication functions were working with our phone for our trip home. Not only that, but I was shocked to open the car manual and discover that Steve had personally bookmarked all of the most important items for our quick referencing needs. Buying a car from several hours away (in a different state) introduces more anxiety than the typical car-buying experience; ultimately, the reason we selected Gateway was because of Steve's personalized attention, the dealership's solid reviews, and a few qualities that made Gateway seem a little more special than others (like their community outreach and their fundraising efforts). We had high expectations, and Steve & Gateway exceeded them all. Thanks for making our new purchase such a seamless and rewarding experience, Steve & Gateway!
Gateway Subaru is a US Car Dealer based in Delmar, Maryland. Gateway Subaru is located at 30275 Winner Blvd, Delmar, MD 21875, USA.
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